Refund & Returns Policy

Effective date: July 17, 2026

At Flash Bikes NYC, customer satisfaction is our priority. We want you to shop with confidence, knowing that we are committed to providing high-quality electric bikes, electric scooters, and accessories. Please read our Refund & Returns Policy carefully before making a purchase.

30-Day Return Policy

We offer a 30-day return policy for eligible products. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return, your item must be:

  • Unused and in its original condition
  • Free from damage, excessive wear, or modifications
  • Returned in the original packaging with all accessories, manuals, and included parts
  • Accompanied by proof of purchase or your order confirmation

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, damaged, or altered after delivery
  • Customized or special-order products
  • Gift cards
  • Clearance or final sale items
  • Products missing original packaging or accessories
  • Items damaged due to misuse, accidents, or improper maintenance

How to Start a Return

To request a return:

  1. Contact our customer support team within 30 days of delivery.
  2. Provide your order number and reason for the return.
  3. If your return is approved, we will provide return instructions.
  4. Carefully package the product and ship it to the address provided.

Please do not return products without receiving return authorization.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

After reviewing your request, we may offer:

  • A replacement product
  • An exchange for the same item (subject to availability)
  • Replacement parts when appropriate
  • Another suitable resolution based on the situation

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your package arrives damaged or you receive the wrong item, notify us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The product arrived damaged
  • The item has a verified manufacturing defect

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our standard return process.

Warranty Information

Many products sold by Flash Bikes NYC are covered by the manufacturer’s warranty against defects in materials and workmanship.

Warranty coverage varies by manufacturer and product. Please refer to the warranty information included with your purchase or contact us for additional details.

Normal wear and tear, accidental damage, misuse, unauthorized modifications, and improper maintenance are generally not covered under warranty.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account.
  • Contact your credit card company or payment provider, as processing times may vary.
  • Contact your bank.
  • If you still have not received your refund, please reach out to our customer support team for assistance.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, our customer support team is here to help.

Please visit our Contact Us page or use the contact information provided on our website. We are committed to resolving your concerns as quickly as possible.

Flash Bikes NYC appreciates your trust and is committed to providing quality products, transparent policies, and exceptional customer service with every order.