Effective Date: 17 July, 2026

Thank you for shopping with Flash Bikes NYC. We are committed to delivering your order quickly, securely, and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Flash Bikes NYC, you agree to the terms outlined in this policy.

Order Processing

All orders are processed after payment has been successfully authorized and verified.

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

If there is a delay with your order, we will notify you as soon as possible.

Shipping Locations

Flash Bikes NYC currently ships throughout the United States.

If international shipping is available for selected products, eligible destinations and shipping options will be displayed during checkout.

Please note that some products may have shipping restrictions based on local laws or carrier limitations.

Shipping Methods

We partner with trusted shipping carriers to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

Shipping options and estimated delivery times will be displayed during checkout based on your delivery address.

Estimated Delivery Times

Estimated delivery times begin once your order has been processed and shipped.

Typical delivery estimates include:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days
  • Express Shipping: 1–2 business days (where available)

Delivery times are estimates only and may vary depending on carrier operations, weather conditions, holidays, or your location.

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination
  • Product size and weight
  • Shipping method selected
  • Carrier rates

Any applicable shipping fees will be displayed before you complete your purchase.

From time to time, Flash Bikes NYC may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking information to monitor the progress of your shipment through the carrier’s website.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Signature Requirements

For high-value items such as electric bikes and premium electric scooters, a signature may be required upon delivery to help ensure your order is delivered securely.

Delivery Inspections

We recommend inspecting your package immediately upon delivery.

If you notice any damage to the packaging or product, please:

  • Take clear photographs of the package and damaged item.
  • Keep all original packaging materials.
  • Contact our customer support team within 48 hours of delivery.

Prompt reporting helps us resolve shipping issues as quickly as possible.

Lost or Delayed Shipments

If your shipment appears to be delayed or lost:

  1. Verify the tracking information.
  2. Check with household members or neighbors who may have accepted the package.
  3. Contact the shipping carrier for updates.
  4. Reach out to Flash Bikes NYC if you need additional assistance.

We will work with the carrier to investigate the shipment and help resolve the issue whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Flash Bikes NYC is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping addresses.

If you notice an error after placing your order, please contact us immediately. While we will do our best to update your information, changes cannot be guaranteed once an order has entered processing.

Shipping Restrictions

Certain products may have shipping limitations due to:

  • Carrier regulations
  • Battery transportation requirements
  • State or local laws
  • Product size or weight

If a product cannot be shipped to your location, we will notify you before processing your order.

Undeliverable Packages

If a package is returned to us because of:

  • An incorrect address
  • Multiple failed delivery attempts
  • Refused delivery

We may contact you to arrange reshipment. Additional shipping charges may apply.

International Orders

For international shipments (where available), customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Government charges

These fees are not included in your purchase price or shipping charges unless stated otherwise.

Shipping Delays Beyond Our Control

While we strive to deliver every order on time, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Carrier delays
  • Customs inspections
  • Public holidays
  • Transportation disruptions
  • High shipping volumes

We appreciate your patience if unexpected delays occur.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through our Contact Us page.

We are always happy to assist you and ensure your shopping experience is smooth and worry-free.

Our Shipping Commitment

At Flash Bikes NYC, we are dedicated to:

  • Fast order processing
  • Secure packaging
  • Reliable shipping partners
  • Accurate order tracking
  • Responsive customer support
  • Safe delivery of every order

We appreciate your trust in Flash Bikes NYC and look forward to delivering premium electric bikes, electric scooters, and accessories directly to your door.